This contractual document will govern the contracting of accommodation reservations through the website www.conchamoreno.com, owned by CONCHA MORENO S.L, under the trademark of CONCHA MORENO, hereinafter, PROVIDER, whose contact details are also included in the Legal Notice of this website.
These Conditions shall remain published on the website available to the USER for reproduction and storage as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the responsibility of the USER to read them periodically, as those in force at the time of placing orders will be applicable.
Contracts shall not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
The acceptance of this document implies that the USER:
These conditions shall be valid for an indefinite period of time and shall be applicable to all contracts made through the PROVIDER’s website.
The PROVIDER informs that the business is responsible and aware of the current legislation of the countries to which it offers its services and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were contracted prior to the modification.
On the one hand, the PROVIDER of the accommodation booking service contracted by the USER is CONCHA MORENO S.L, with registered office at CALLE TERUEL N.º 4 LOCAL 1, NIF B12975470 and with telephone number for CUSTOMER/USER 964316119.
And on the other hand, the USER, registered on the website through a username and password, for which he/she has full responsibility of use and custody, and is responsible for the accuracy of the personal data provided to CONCHA MORENO.
The purpose of this contract is to regulate the contractual relationship between the PROVIDER and the USER at the moment the USER accepts, during the online contracting process, the rental of properties for tourist accommodation.
The contractual relationship for the reservation of accommodation entails the rental of the chosen property, for a limited period of time, in exchange for a determined price, which is publicly displayed on the website. Extra services must be contracted at the time of booking.
The USER, in order to access the services or products offered by the PROVIDER, must be of legal age and register through the website by creating a user account. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD), detailed in the Legal Notice and Privacy Policy of this website.
The USER will select a user name and password, undertaking to make diligent use of them and not to make them available to third parties, as well as to inform CONCHA MORENO of the loss or theft thereof or possible access by an unauthorized third party, so that it proceeds to the immediate blocking.
Once the user account has been created, we inform you that in accordance with the requirements of article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:
Unless otherwise stipulated in writing, the making of a reservation with the PROVIDER shall imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.
The USER has the same rights and deadlines to proceed with the cancellation and/or claim the possible defects or flaws in the reservation, both online and offline.
Any cancellation must be communicated to the PROVIDER, requesting a refund number through the form provided for this purpose, or by e-mail to CONCHA@CONCHAMORENO.COM, indicating the corresponding invoice or reservation number. In case of refund, the USER could be penalized for the concepts indicated below:
If guests leave the accommodation for any reason before the end of their stay, they will not be entitled to any refund.
Any complaint that the USER considers appropriate will be dealt with as soon as possible, and may be made at the following contact addresses:
If during the rental period there should be any breakdown in the installations or electrical appliances, the USER shall immediately notify the PROVIDER in order to solve these incidents as soon as possible.
In case of force majeure (water damage, fire, etc.), the PROVIDER will replace the reserved accommodation with another of the same characteristics. In case of unavailability of accommodation, the PROVIDER will reimburse the total amount paid.
Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the USER and CONCHA MORENO, without the need to resort to the courts of law, through the intervention of a third party, called Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
The parties shall not be liable for any failure due to force majeure. The performance of the obligation shall be delayed until the cessation of the case of force majeure.
The USER may not assign, transfer or transfer the rights, responsibilities and obligations contracted.
If any provision of these terms and conditions shall be deemed void or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected in any way, nor shall they be modified in any way.
The USER declares that he/she has read, knows and accepts these General Conditions in their entirety.
The details of each reservation, such as accommodation and meals, are informed to the USER in their respective description on the web page.
All sales and deliveries made by CONCHA MORENO are subject to these General Conditions.
No modification, alteration or agreement contrary to CONCHA MORENO’s Commercial Proposal or stipulated herein shall have any effect, unless expressly agreed in writing signed by CONCHA MORENO, in which case, these particular agreements shall prevail.
Given the continuous technical advances and product improvements, CONCHA MORENO reserves the right to modify its specifications with respect to the information provided in its advertising, as long as it does not affect the value of the services offered.
These modifications shall also apply in the event that, for any reason, the possibility of supplying the services offered is affected.
Check-in and check-out will always be from Saturday to Saturday, except in some apartments in the Les Amplaries area, which will also be from Monday to Monday (it is specified in each apartment).
Minimum stay 7 nights (except Easter, which is a minimum of 3 nights in high season).
high season).
Reservations of 14 days or more include a 13% discount on the price.
Monday to Friday (any day).
Minimum stay 7 days
The key collection timetable is in our offices from 17:00 to 20:00.
Upon arrival at the agency and in accordance with current legislation, the USER must submit the reservation form and all occupants of the accommodation will be identified by means of a valid accreditation document.
The USER will then sign a rental contract and pay the remaining 75% of the rent. You can pay by credit card or cash.
The accommodation is delivered clean and with all kitchen utensils and kitchenware.
Key return and vacating hours: before 10:00 a.m.
If you leave before 10:00 a.m. and the office is closed, we have a mailbox where you can deposit your keys.
The USER agrees to respect the rules of the Community. During the hours of rest from 22:00 to 9:00, it is not allowed to use the accommodation for party celebrations, nor to make noise. In no case it is allowed to occupy the accommodation for more people than those established in its maximum capacity.
The prices indicated for each reservation include Value Added Tax (VAT). These prices, unless expressly stated otherwise, do not include tourist taxes, travel insurance, shipping, handling, packaging, or any other additional services and annexes to the service purchased.
The prices applicable to each property are those published on the website and are expressed in EURO currency. The USER assumes that the economic valuation of some of the services may vary in real time. Prices may change daily until the reservation is made.
Any payment made to CONCHA MORENO involves the issuance of an invoice under consent (art. 63.3 RD 1/2007) in the name of the registered USER or the company name that the USER has informed at the time of placing the order. This invoice will be delivered to the USER at the end of the rental and the payment of the contracted services. The invoice can be downloaded in PDF format by accessing the web management panel with the user account. If you wish to receive it by e-mail, you must request it by any of the means that the PROVIDER makes available to you, informing you that you may revoke this decision at any time.
For any information about the reservation, the USER may contact CONCHA MORENO’s customer service telephone number 964316119 or via e-mail at CONCHA@CONCHAMORENO.COM.
No transportation costs
The PROVIDER is responsible for the economic transactions and makes possible the following ways to make the payment of an order:
The website uses information security techniques generally accepted in the industry, such as SSL, data entered in secure page, firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the USER accepts that the PROVIDER obtains data for the purpose of the corresponding authentication of access controls.
The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.
The following activities are prohibited under the card brand programs: the sale or offer of a product or service that does not comply with all laws applicable to the Purchaser, Issuing Bank, Merchant or Cardholder of the card(s).
The website has a search system by different parameters to facilitate the choice of accommodation. Types of reservations:
Select the check-in and check-out dates, the persons accommodated (adults and children) and the extra services chosen and add them to the shopping cart. In the basket, only the selected services, quantity, price and total amount will be shown. Once the basket is saved, taxes, charges and discounts will be calculated according to the data entered.
The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.
From the shopping cart you can place an order by following the steps below for its correct formalization:
Once the order has been processed, the system instantly sends an e-mail to the PROVIDER’s management department and another to the USER’s e-mail confirming the completion of the order.
From the Online Reservation section, you can consult the description and characteristics of the accommodation, the services included, the optional services (extras) and the particular conditions of each property.
If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, for any valid reason, including, without limitation, when the USER fails to comply with or follow any of the obligations set forth herein or any applicable provision of law, license, regulation, directive, code of practice or usage policies.
When the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.
The guarantee of the services offered will respond to the following articles based on the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws:
The PROVIDER will be liable to the USER for any lack of conformity that exists at the time of delivery of the accommodation. CONCHA MORENO recognizes the USER the right to repair the service, to its replacement, to the price reduction and to the termination of the contract.
Repair and replacement shall conform to the following rules:
The price reduction and the termination of the contract will proceed, at the USER’s choice, when the USER cannot demand the repair or replacement of the service and in cases where these have not been carried out within a reasonable time or without major inconvenience to the USER.
The resolution shall not proceed when the lack of conformity is of minor importance.
The price reduction shall be proportional to the difference between the value that the service would have had at the time of delivery had it been in accordance with the contract and the value that the service actually delivered had at the time of delivery.
Unless proven otherwise, delivery shall be deemed to have been made on the day shown on the reservation.
The USER must inform CONCHA MORENO of the lack of conformity at the moment he/she becomes aware of it or, at the latest, at the end of the stay.
In the absence of proof to the contrary, it shall be understood that the USER’s communication has taken place within the established term.
These conditions shall be governed by or construed in accordance with Spanish law in all matters not expressly established. CONCHA MORENO and the USER agree to submit to the courts and tribunals of Castellón, any dispute that may arise from the provision of products or services covered by these Conditions.
In the event that the USER is domiciled outside Spain, the PROVIDER and the USER expressly waive any other forum, submitting to the Dispute Resolution Body that will act as an intermediary between them in accordance with Art. 14.1 of Regulation (EU) 524/2013, without the need to resort to the courts of law. For further information, please refer to clause “4. CLAIMS AND ONLINE DISPUTE RESOLUTION of these Conditions.